Shipping & Policies
Shipping information and sales policies are listed here.
Shipping & Policies
- Orders shipped USPS are dispatched within 3 business days, but normally the next morning on production items. Custom, built to order, and semi-custom (options applied) orders will be shipped as they are completed. Lead times on custom items vary but may be quoted at the time of purchase. Semi-custom items are typically shipped within five business days.
- Items are typically shipped Monday - Saturday
- Shipping quotes are fetched in real time from the carrier upon checkout. You'll be able to see a total price before you confirm payment.
- There is no tracking for international orders past "acceptance" since once the items leave the country the tracking no longer functions in foreign countries.
- It is the sole responsibility of the buyer to ascertain the legality and importability of all products purchased from Silent Thunder Ordnance LLC, we can not be held responsible for customs fees, seizures, or declinations.
- We will make every effort to provide documentation to aid importation, upon customer request.
- We warrant our products to be free of defects of materials or workmanship for the lifetime of the product. This does not include damage due to misuse, abuse, negligence, disassembly, improper maintenance, modification, wear and tear, or repair by anyone other than Silent Thunder Ordnance LLC.
- Products thought defective must be returned for assessment. Defective products covered by warranty will be repaired, refunded, or replaced at the exclusive discretion of Silent Thunder Ordnance LLC.
- Products which are damaged, not covered under warranty, may be sent back for repairs if possible. Customers may receive an estimate for materials and labor for the repair. Not all types of damage are feasible/possible/reasonable to repair.
- Returns made after 30 days are conditional and will be evaluated by occurrence.
- If the item is unused and still in new-in-packaging condition the buyer may receive a full refund (no restocking fee) on production items. Custom orders are non-returnable and production deposits are non-refundable. Built to order and semi-custom items may be returned, however restocking fees may apply.
- Returns of used items are evaluated by occurrence.
- For any returns that have other complications, products which are defective, or other issues please email us using the contact link.